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terms & conditions

1. Introduction

These terms and conditions (the "Terms") govern the £5 Family Bounceback voucher offer (the "Offer") provided by Moto Hospitality ltd ("Company," “Moto’” "we," "us," or "our"). By participating in the Offer, you ("Customer," "you," or "your") agree to be bound by these Terms.

2. Offer Details

Eligibility: The Offer is open to Family groups who are travelling during the summer holidays whom have their profiles checked as either “Family Mum” or “Family Dad” within the Moto App. Must check in twice to any Moto location(s) using the designated check-in method provided by the Company.
Voucher Redemption Period: The voucher can only be claimed during the peak summer travel times, defined as June 28th to September 2nd 2024 (the "Redemption Period"). £5 reward redeemed in the wallet via the £5 Family Bounceback voucher will expiry September 16th and no longer be usable at Moto locations.

3. How to Participate

Check-In Method: Check-ins must be completed using the Company’s approved method, which may include a mobile app, website, or in-person registration.
Check-Ins: To qualify for the £5 Family voucher, you must check in to Moto location(s) twice within the promotional period in the Moto App. In order to do so, you must download the Moto services app and create an account profiling listing either “Family Mum” or “Family Dad”
Verification: Each check-in will be verified by the Company. Verification methods may include geolocation data, timestamp logs, or other means as determined by the Company.

4. Voucher Issuance

Qualification: Upon successful completion of two verified check-ins, you will be eligible to receive a £5 voucher into the digital wallet within the Moto App.
Notification: You will be notified via email, SMS, or through the Company’s app (as applicable) once you have qualified for the voucher.
Voucher Delivery: The voucher will be delivered electronically to the wallet feature associated with your account in the Moto app.

5. Voucher Terms

Validity: The £5 Family voucher is valid to claim only during the Redemption Period and will expire on September 14th of the current year.
Usage: The voucher can be used for purchases at all Moto location(s) as detailed in the voucher notification. The voucher can be exchanged at Moto Burger King, Moto Costa, Moto Greggs, Moto Pret, Moto WHSmith, Moto Chow and Moto West Cornwall Pasty Co off any purchase.*
Non-Transferable: The voucher is non-transferable, non-exchangeable, and cannot be redeemed for cash. Change will not be given for purchases until £5. It may be used for part payment for goods and services of a higher value.
Limitations: Only one voucher per customer profile is redeemable. Multiple check-ins beyond the required two will not result in additional vouchers. Vouchers are not valid to use in Moto M&S, Moto KFC and any Moto operated retail Forecourts or Forecourt Greggs. *Purchase excludes cigarettes and other tobacco products, alcohol, fuel, phone cards, stamps, Ladbrokes, Travelodge, Cotton Traders, Fonebitz, temporary concessions, coin-operated machines, National Lottery tickets and Instants.

6. General Conditions

Fraud Prevention: Any attempt to manipulate the Offer or falsify check-ins will result in disqualification from the Offer.
Changes to the Offer: The Company reserves the right to modify, suspend, or terminate the Offer at any time without prior notice. Any changes will be communicated through the Company’s website or app.
Dispute Resolution: In the event of any dispute regarding the Offer, the decision of the Company shall be final and binding.

7. Privacy

Data Collection: By participating in the Offer, you consent to the collection and use of your personal information as outlined in our Privacy Policy.
Communication: You agree to receive communications related to the Offer via email, SMS, or through our app.

8. Contact Information

For any questions or concerns regarding the Offer, please contact our customer service team at Customer.Services@moto-way.co.uk

By participating in the Offer, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.